Information Technology Infrastructure Library (ITIL)

Course Objectives: The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).  Who Should Attend? ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for: • IT Managers/Support teams • System Administrators/Analysts • Operations Managers • Database Administrators • Service Delivery Professionals • Quality Analysts • Application Management team/Development team • Process Owners/Practitioners Who Should Attend? Course Outlines:  ITIL 2011 Foundation Training   Introduction   Service Strategy   Service Design   Service Transition   Service Operation   Service continual service improvement   Case study   Sample exam 

Ref No: 1234567 2 Day(s) 15 Oct 2017
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Course Objectives:

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). 

Who Should Attend?

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. This certification is most suited for:

• IT Managers/Support teams

• System Administrators/Analysts

• Operations Managers

• Database Administrators

• Service Delivery Professionals

• Quality Analysts

• Application Management team/Development team

• Process Owners/Practitioners Who Should Attend?

Course Outlines:

 ITIL 2011 Foundation Training 

 Introduction 

 Service Strategy 

 Service Design 

 Service Transition 

 Service Operation 

 Service continual service improvement 

 Case study 

 Sample exam 

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